Refund Policy

Every DateMuse purchase comes with a 30-day money-back guarantee. If you are not satisfied with a Premium subscription or a one-time itinerary purchase, you can request a full refund within 30 days of the order date — no reason required, and no form to fill in.

Email us at info.datemuse@gmail.com with the email address on your account and, if you have it, your receipt number. We will issue the refund through our payment processor, Stripe.

Once approved, the money goes back to your original payment method. Your bank usually posts it within 5 to 10 working days.

You can cancel a Premium subscription at any time from the billing page — there is no cancellation fee and no minimum term. Canceling stops the next payment; you keep Premium features until the end of the period you already paid for.

• Cancel within 30 days of a charge: you get that charge refunded in full.
• Cancel after 30 days: the charge stays with you, and you keep Premium until the period ends. No further charges are made.
• A renewal you did not expect, a duplicate charge, or a charge made after you canceled will always be refunded.

A US$2.99 itinerary purchase is refundable in full within 30 days of the order, even if you have already generated or downloaded the itinerary. Just tell us which order and why — if the plan did not work for you, that is reason enough.

Nothing on the free plan costs money, so there is nothing to refund. You can stop using DateMuse and delete your account at any time.

We do not treat sales as final. If something went wrong on our side — a feature you paid for stopped working, a charge appeared twice, or a technical fault used up your AI itinerary quota — email info.datemuse@gmail.com and we will refund or credit it, even outside the 30-day window. Our full payment and cancellation terms are described in our Terms & Conditions.